Refunds, cancellation & delivery

Credits, renewals and extra plays are digital. There are no shipping charges, couriers or returns.

• Paid online: added to your account straight away.
• Paid by UPI or bank transfer after a request: added within 2 working days of the money reaching us and us being able to match it to your request.
• If it hasn't arrived 5 working days after that, you can cancel for a full refund instead of waiting.

A living photo's one year of hosting starts when it goes live, not when you buy the credit.

You can cancel a request any time before paying, free, from Plan & billing. Nothing renews or tops up automatically, so there is never a subscription to cancel.

Ask within 7 days of payment:

• Nothing used: full refund.
• Some used: we refund the unused credits at the price you actually paid per credit (pack price × unused credits ÷ credits in the pack). No fee, and the credits you keep aren't re-priced.

A credit is used when a living photo is made with it. If you delete a living photo within 30 minutes of making it, its credit comes back automatically. After that, deleting it doesn't return the credit.

After 7 days, unused credits aren't refunded for a change of mind. Your rights if we fail to deliver are not affected.

Cancel before they're applied for a full refund. Once applied they take effect immediately, so they aren't refunded for a change of mind. We always fix or refund a duplicate, something that never arrived, or a fault on our side.

The studio trial (2 living photos for 14 days) and the try-out page are free and never turn into a paid purchase, so there is nothing to refund.

If our service stops living photos playing for more than 24 hours in a row, we extend the affected hosting by the time lost, rounded up to whole days.

If it still isn't fixed 7 days after you tell us, you can choose a refund instead: the credit's price for the affected living photo, or the unused part of a renewal. Unused extra plays are refunded in proportion.

A phone that can't run AR, a weak connection, an unsuitable print, used-up plays or hosting that ended as described aren't faults on our side, though your legal rights still apply.

A confirmed duplicate payment is refunded in full. If money reached us but nothing was added, we add it or refund it — your choice. If your bank took money that never reached us, we'll help trace it; the bank or payment network reverses those.

• We acknowledge a request within 48 hours and decide within 3 working days.
• Approved refunds are sent within 2 further working days, back to the way you paid.
• Banks usually take 5–10 working days to show it. We never deduct payment charges and we give you a reference to trace it.
• Working days are Monday to Friday, excluding Indian bank holidays.

If we pause an account for misuse, unused credits not involved are still refunded at the price paid. You can always use your bank's dispute process; while it's open we may hold the disputed credits, and the same payment is never refunded twice.

Use the contact page or the details below, with your account email and payment reference (your receipt number or UPI reference). Never send passwords, OTPs or card numbers. Complaints are acknowledged within 24 hours and resolved within 7 days.

Seller

Gunapal G, trading as Sirpam 3D Labs AR

Address

Perambalur, Tamilnadu.

Email

support@sirpam3dlabs.in

Phone

+91 97893 91798

Grievance officer

Gunapal G