Terms of service

Seller

Gunapal G, trading as Sirpam 3D Labs AR

Address

Perambalur, Tamilnadu.

Email

support@sirpam3dlabs.in

Phone

+91 97893 91798

Grievance officer

Gunapal G

You must be 18 or older to make an account or buy. A studio account must be opened by someone allowed to act for the studio and its clients.

You can sign in with email and password or with Google, and you can turn on a 6-digit authenticator code. Keep your sign-in details safe and tell us straight away if you think someone else has used your account.

When you join you accept these terms. We remind you of the rules at least once every three months, and ask you to accept again whenever they change in a way that matters.

Sirpam 3D Labs AR sells digital living photos, not prints. One credit turns one printed photo into a living photo: a guest scans its QR code, points their phone at the print and sees its video play on it. A 10-photo album uses 10 credits.

• Each living photo is hosted for one year from the day it goes live.
• Studio credits must be used within two years of payment. Family credits don't expire.
• Videos can be up to 60 seconds; we shrink them to about 20 MB so they start quickly.
• Each photo includes 200 full video plays a year, shared across an album. We let you know at 200; videos keep playing until 250 and then pause until you buy a top-up. We never charge automatically. A top-up adds plays; it doesn't extend hosting. Watching again on the same Wi-Fi or mobile network within 6 hours doesn't use another play, so a room of guests on one Wi-Fi counts once.

New studio accounts get a free trial of two living photos hosted for 14 days. Trial living photos say "Trial" on the guest's screen and can't be renewed.

Anyone can test their own photo and video on the try-out page for free; nothing is uploaded. AR needs a working camera, a recent browser and a clear print, so please check your photos on the phones your guests will use before buying.

When hosting ends, guests see that the living photo has ended. You can renew while the files still exist. Photos and videos are deleted automatically 30 days after hosting ends; download your copy (a ZIP of every photo, video and print file) before then. Deleted files can't be restored, even by renewing.

Prices are in Indian rupees and the amount shown before you pay is the total. We are not registered for GST, so no GST is added.

You can pay online (UPI, card or net banking through Razorpay) where offered, or ask for UPI or bank details and pay by transfer. Credits, renewals and extra plays are digital: paid online they apply straight away; paid by transfer they apply within 2 working days of the money reaching us. Nothing is shipped. Cancellations and refunds follow our refund policy.

Online payments are processed securely by Razorpay; we never see your card number, UPI PIN or bank password. If you are charged twice or wrongly, contact us first. You can also raise a dispute (charge-back) with your bank or card issuer.

You keep all rights to what you upload. You let us store, process and show it only to run the service: to make the tracking file, shrink the video and play it to people who scan.

Upload only what you have the right to use. When you make a living photo you confirm that the people shown agreed to it being shared this way, that a parent or guardian agreed for any child, and that you have the right to upload it. Studios must tell their clients how living photos work. Anyone with the QR code or link can watch, and it can be forwarded, so don't use it for anything that must stay strictly private.

We only show a living photo on our public Examples page if its owner asks us to and we approve it; the owner can withdraw at any time.

We host and play what account holders upload; the person who uploads it is responsible for it. As the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require, you must not upload, share or link to anything that:

• belongs to someone else and you have no right to use, or infringes a copyright, trademark or other right (music included);
• is obscene, pornographic or sexual, sexually exploits or harms children, or invades someone's privacy, including their bodily privacy;
• insults or harasses anyone because of their gender, is hateful about race, caste, ethnicity or religion, or promotes money laundering or gambling;
• is fake or misleading, including photos, video or voice made or changed with AI and passed off as a real person or a real event, or that impersonates someone;
• threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries or public order, or encourages any offence;
• contains viruses or code meant to harm, or breaks any other Indian law.

You must also not get around play limits, copy the service, scrape it, overload it or attack it.

If you break these rules we may remove the content straight away, suspend or close the account, and report it to the authorities where the law requires.

Anyone can report a living photo; there's a link on every scan page. We act on reports within these times:

• nudity, intimate images, or impersonation of a person (including morphed or AI-made images): within 2 hours;
• orders from a court or the government: within 3 hours;
• other content that breaks the rules above: within 36 hours;
• anything else: acknowledged within 24 hours and resolved within 7 days.

Where we safely can, we tell the owner why their living photo was removed and let them respond. If you disagree with our decision, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days.

We may pause content or an account to deal with unlawful material, security risks, payment disputes or serious breaches of these terms. Where we safely can, we'll explain why and let you respond first. Pausing an account doesn't cancel unused credits; refunds follow our refund policy. You can ask us to close your account at any time in Settings → Your data; we keep only the records the law requires. If we take a living photo down for breaking these terms, we keep a private copy for 180 days (longer only if police or a court ask), as the law requires, even if you delete it sooner.

We work to keep living photos playing but can't promise the service will never be interrupted or work on every phone. If a problem on our side stops playback, the remedies in our refund policy apply.

Our total liability for any claim is limited to what you paid us in the 12 months before it, except where the law doesn't allow that limit. Nothing in these terms takes away your rights under Indian consumer law.

If we change these terms in a way that matters, we'll tell account holders before the change applies. Changes never reduce what you have already paid for.

Write to the grievance officer named above or use the contact page. We acknowledge complaints within 24 hours and resolve them within 7 days; reports about a living photo follow the faster times above. You can appeal a grievance decision to the Grievance Appellate Committee within 30 days.

Indian law applies. Subject to your consumer rights, the courts at Perambalur, Tamilnadu. have jurisdiction. You can always approach a consumer commission.