Help & FAQ
How can we help?
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How long can the video be?
Up to 60 seconds per photo is included. A long video plays up to 3 minutes and uses one extra credit. You choose which part of a longer clip plays.
What makes a photo scan well?
Detail and contrast: faces, clothes, flowers, patterns. Large plain areas (sky, white walls) are harder. We score each photo before you print.
Can I change the video after printing?
Yes. Swap the video from the living photo's page. The print and QR stay the same.
Can I try with my own photo first?
Yes. The Try page builds everything on your device. Nothing is uploaded, and it's gone when you close the page.