Help & FAQ
How can we help?
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Do guests need to install an app?
No. They scan the QR with the phone's camera, open the page, tap Start camera and point the phone at the print.
The camera doesn't start. What can I do?
Allow camera access for the site when the phone asks. If the QR opened inside WhatsApp, Instagram or another app, open the page in Chrome or Safari instead; we show how on the page.
Why is there no sound?
Videos start muted so nobody is surprised in a quiet room. Tap the sound button once the video is playing.
The photo isn't recognised.
Hold the phone 20 to 40 cm away so the whole photo is on screen, in good light, without glare. Matte prints scan better than glossy ones under bright lights.
Can someone watch without pointing at the print?
Yes. The scan page has Watch without the camera, which plays the videos as a normal player.