Help & FAQ
How can we help?
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What is a credit?
One photo with its video, hosted for a year. An album of 5 photos under one QR uses 5 credits.
What happens when hosting ends?
The QR stops playing and you see a renew option. 30 days later the photos and videos are removed, so download a copy before then.
What are plays?
A play is a phone finding the photo and starting its video. 200 are included per photo each year. Watching again on the same Wi-Fi or mobile network within 6 hours doesn't use another play, so a room of guests on one Wi-Fi counts once. Videos only pause at 250 per photo until you top up, and we never charge automatically.
Is there a free trial?
New studio accounts get a few free living photos to show clients. Families can try any photo on their own device for free on the Try page.